Case studies
What changes when the network runs on one record.
Two anonymized utility engagements. Same pattern: put the whole agency network on one system of record, then tune it.
Case study · Utilities
A national utility put its whole agency network on one record.
Five agencies, five formats, no shared view. After consolidating on dPlat, collections rose and recovery labor fell at the same time.
- +24%
- Increase in collections
- $8.7M
- Net-back gain
- 5 to 1
- Agencies onto one system of record
- Lower
- Collections FTE load
Problem
A multi-state utility placed charged-off accounts across five agencies, each reporting on its own schedule and format. Performance gaps stayed hidden, reconciliation ate analyst time, and oversight couldn't be proven on demand.
Solution
TSI moved the program onto dPlat: one system of record, Decision Engine placement on the utility's rules, daily agency reporting, and a dedicated performance analyst running monthly reviews and reallocation.
Results
Collections increased 24% with an $8.7M net-back gain. Recovery FTE load dropped as reconciliation and reporting automated. Audit prep became a one-click export.
Case study · Utilities
A West Coast utility grew recoveries 45%, and spent less to do it.
One of the largest investor-owned electric and gas utilities on the West Coast turned its recovery program into a system it could see, govern, and tune. Over three years, recoveries climbed every year while cost-to-collect fell.
- +45%
- Total recoveries, 2023 to 2025
- $25.4M
- Recovered in 2025, up from $17.6M
- ~23%
- Lower cost-to-collect from peak
- 3 yrs
- Of sustained acceleration
Problem
A sprawling recovery network with limited visibility into what was working. Inventory, internal collections, and multiple outside agencies, all hard to see, compare, or adjust as conditions changed.
Solution
dPlat became the single platform for the whole program: live visibility, governed agency oversight, and recovery strategies the team could reconfigure on its own as the business moved.
Results
Recoveries grew 45% over three years and kept accelerating, while cost-to-collect dropped roughly 23% from its peak. More money recovered, less spent getting it.
These case studies are shown in anonymized form. The figures reflect documented DebtNext engagements and require client approval before a client is named or a study is distributed externally.